Returns and Exchange Policy

All products may be returned or exchanged within 14 days of receipt.

If you wish to return/exchange an item, please complete the Return Form and email it to [email protected] or enclose it with your return together with the receipt.

Send your return to: NATULA Natalia Marczak, ul. Krupnicza 13/205, 50-075 Wrocław.

I will refund the money to the bank account or, for exchanges, dispatch the new product within 14 days of the return receipt.
The first exchange for an order is free of charge.
Please note that you may return or exchange an item only if it is not damaged and if the tag has not been removed.

The original delivery costs are refunded up to the cost of the cheapest delivery option offered by Natula, regardless of your actual delivery choice. The cost of the return delivery is borne by the customer.

The above does not apply to products made on special order; such items cannot be returned or exchanged.

Details concerning purchases, returns, exchanges and complaints may be found in the Terms and Conditions.